DMCA Policy

How we handle copyright infringement notices

1. What is DMCA?

The Digital Millennium Copyright Act (DMCA) is a United States copyright law that provides a framework for copyright holders to request removal of infringing content from online services.

While DMCA is a U.S. law, similar copyright protection mechanisms exist in other jurisdictions. Dior Host operates from multiple jurisdictions (Netherlands, Germany, Romania) and handles copyright notices according to our bulletproof policies.

2. DMCA-Ignored Policy

Dior Host operates with a DMCA-ignored policy by default. This means:

  • We do not automatically suspend services upon receiving DMCA takedown notices
  • All DMCA notices undergo manual review by our NOC team
  • We prioritize mediation and due process over automatic takedowns
  • Account holders receive private notification with remediation options
  • We provide a 7-14 day window for response or counter-notification

Why DMCA-Ignored?

We believe in due process and fair treatment. Many DMCA notices are false, mistaken, or used to silence legitimate content. Our mediation-first approach ensures legitimate projects stay online during disputes while still addressing valid copyright concerns.

3. Jurisdiction List

Dior Host operates from the following jurisdictions:

Netherlands

Primary jurisdiction. Main office and NOC in Amsterdam. EU regulations apply.

Germany

Datacenter in Frankfurt. EU compliance and GDPR requirements.

Romania

Tier III facility in Bucharest. EU jurisdiction with offshore protections.

Moldova

Additional location in Chisinau. Extended offshore protection.

Court orders from these jurisdictions are complied with immediately, overriding our DMCA-ignored policy.

4. How to Submit a DMCA Notice

To submit a DMCA takedown notice, send email to [email protected] with the following information:

Required Information

  1. Identification of copyrighted work: Description of the copyrighted material claimed to be infringed
  2. Identification of infringing material: URLs, IP addresses, or specific locations of the allegedly infringing content
  3. Contact information: Your name, address, phone number, and email address
  4. Good faith statement: Statement that you believe the use is not authorized by the copyright owner
  5. Accuracy statement: Statement that the information is accurate and you are authorized to act on behalf of the copyright owner
  6. Signature: Physical or electronic signature of the copyright owner or authorized agent

Email Format

Subject: "DMCA Takedown Notice - [Copyrighted Work Title]"

Include all required information in the email body. Attachments (PDF, images) are accepted for supporting evidence.

5. How We Evaluate Reports

When we receive a DMCA notice, our NOC team evaluates it according to the following criteria:

1. Completeness

Does the notice include all required information? Incomplete notices are rejected with a request for additional information.

2. Legitimacy

Is the notice from a legitimate copyright holder or authorized agent? We verify contact information and may request additional proof of authorization.

3. Specificity

Are the infringing URLs or content locations clearly identified? Vague or overly broad notices are rejected.

4. Jurisdiction

Does the notice originate from a jurisdiction where we operate? Notices from other jurisdictions are handled on a case-by-case basis.

Even if a notice is valid, we do not automatically suspend services. We notify the account holder and provide a 7-14 day window for response or counter-notification.

6. How Customers Are Notified

When a DMCA notice is received and validated, we notify the account holder privately via:

  • Email: Notification sent to the account's registered email address
  • Ticket System: Support ticket created in the account's ticket system
  • Private Message: Internal message in the billing panel (if applicable)

Notification Contents

  • Summary of the DMCA notice
  • Identified infringing content or URLs
  • Complainant's contact information
  • Response deadline (7-14 days)
  • Options: remove content, provide counter-notification, or dispute the claim

We do not publicly disclose DMCA notices or account information. All communications are private and confidential.

7. Counter-Notification

If you receive a DMCA notice and believe the content was removed by mistake, you can submit a counter-notification within 7-14 days:

Counter-Notification Requirements

  1. Identification of removed content: Specific URLs or content that was removed
  2. Good faith statement: Statement that you believe the content was removed by mistake or misidentification
  3. Contact information: Your name, address, phone number, and email address
  4. Consent to jurisdiction: Statement that you consent to the jurisdiction of your local federal court (or equivalent)
  5. Signature: Physical or electronic signature

Counter-Notification Process

  1. Submit counter-notification to [email protected]
  2. We forward the counter-notification to the original complainant
  3. If the complainant does not file a court action within 10-14 business days, we may restore the content
  4. If a court action is filed, we comply with court orders

8. Exceptions

Our DMCA-ignored policy does not apply to:

Criminal Activity

Copyright infringement combined with criminal activity (fraud, money laundering, terrorism) is handled as zero-tolerance abuse, not standard DMCA. Immediate action is taken.

Phishing & Malware

Copyrighted content used in phishing websites or malware distribution is treated as security abuse, not DMCA. Immediate suspension.

Court Orders

Valid court orders from Netherlands, Germany, or Romania override our DMCA-ignored policy and require immediate compliance, regardless of counter-notifications.

Repeated Infringement

Accounts with multiple valid DMCA notices (3+ within 12 months) may be subject to stricter enforcement, including potential termination.